About Syntech Associates
We are an ICT company that provides system integration services for networks, information security, databases and web-based
Our core competencies are in the field of information systems design, implementation, audit, optimization and support.
In particular, we provide high-end networking, information security, system integration and system administration services to solve unique customer business requirements.
We are based in Kampala, Uganda and our multi-disciplinary team consists of professionals in the fields of Information Systems, Project Management, Networking and Information Security.
We empower organizations to maximize the return on investment for the IT infrastructure by providing world-class expertise and solutions to their business processes.
We operate in the East Africa market through a network of partners in the major cities of the region.
Our strategy
We shall achieve success through building long-term, strategic partnerships with customers, suppliers and employees. We shall retain relevance to our customers through a combination of value addition, innovative solutions, enhanced quality of service, and cost efficiency.
Our mission
To offer practical, cutting edge Technical solutions with unsurpassed quality of service to meet customer needs and challenges
Our vision
SYNTECH ASSOCIATES aims to become the preferred ICT solutions provider for organisations in the East Africa region.
Our values
Syntech Associates is committed to enabling its customers to thrive in a dynamic business environment. In order to achieve this, we must live our brand values:
1. Trust: We do what we say we will.
2. Excellence: We provide solutions to customer problems and challenges.
3. Innovation: We create new possibilities.
4. Passion: We believe in what we do.
We are committed to contributing positively to society and to a sustainable future.
Our Company Structure
Skills Matrix of Full Time Staff
• 4 x CCNA-level engineers
Cabling, First Level Support, Cisco Routing & Switching, Windows & UNIX OS
• 2 x CCNP-level / JNCIA-level engineers
Design, Technical Project Management, Escalation, Cisco & Juniper Routing & Switching, Advanced Windows &Unix OS, VoIP, QoS, etc.
• 2 Service Desk Analysts
Customer Care, Troubleshooting, Reporting, Communication, Prioritisation
• 1 Project Manager
Customer Engagement, Project Management, Service Lifecycle, Quality
• 2 Sales Personnel
• 1 Admin Personnel